Digital transformation for Legal company
This legal firm is based in Sydney and is a successful firm that advises a diverse range of clients.
This legal firm implemented a document management system and print management solution that did not support the business's day-to-day operation.
Exo Digital was engaged to investigate the current state and provide recommendations on what is required to provide a better user experience across the business.
The existing document management system and print management solution did not effectively support the day-to-day operations of the legal firm. This created inefficiencies and hindered the user experience across the business.
- User Interviews
- User Research
- Product & Business Strategy
- Landscape Review
- Technical Audit & Recommendation
To provide a better user experience, Exo Digital recommended conducting interviews to understand the current workflow, identify common pain points through research and from there, map gaps and opportunities for improvement. This provided an effective approach and transition plan. Our goal was to improve efficiency and operational effectiveness while delivering a more user-friendly experience for the firm.
Our proposal encompassed a four step process:
- Understand the current workflow
- Identify common pain points
- Map gaps and opportunities
- Provide an effective approach and transition
Understand the current workflow
We completed interviews to enrich a contextual inquiry study with descriptions of tools, processes, bottlenecks, pain points and how people perceive them.
Identify common pain points
Exo collated research to personify certain trends and characteristics in the data to help picture and represent each staff group.
Map gaps and opportunities
We identified key improvement areas involving document management, training and processes, internal communication and printing/scanning on completing user research.
Provide an effective approach and transition
We provided the next steps and best approaches to rectify document management organisation within the law firm.
Our approach consisted of interviews with each stakeholder to understand how they were using the current technology and their problems.
At the same time, we investigated other legal firms and what the legal industry was experiencing concerning digitisation.
We collated research and personified certain trends and patterns in the data as personas.
Exo Digital went to the market to investigate additional digital solutions to assist with the main problem areas based on the identified pain points.
The new system will also require new processes. This change will need to be managed through strong communication and ongoing training and support.