Improving the employee experience between all AGL staff
AGL Employee Experience App
Overview
Large organisations can grow quite complex - sometimes, with too many tools in the environment, employees don’t know which to use for what, or that they existed at all.
AGL is one of Australia’s largest organisations, with almost 4000 employees. At this scale, even small changes could bring significant results to the business.
With a myriad of tools at their disposal, employees wanted simple, consolidated solutions - with easy UX. Between managing their workday with schedules, approvals, checks and socials, they don’t need added complexity in little things such as authentication every time a new tool is used.
We proposed aggregating essential tools into ‘One’ app to catch up to modern times. We can create a better UX with a mobile-first approach by leveraging native capabilities to enhance features, resulting in simple CX-driven solutions.
Challenge
The AGL internal digital experience was faced with complexity, causing employees to struggle with navigating through numerous tools and often unaware of their existence and purpose. The issue of repetitive authentication for different tools added unnecessary friction to employees' workdays.
Our Proposal
- Design Workshop
- User Interviews
- User Research
- UI & UX Design
- Solution Architecture
Exo Digital recommended a single app that aggregates key tools, bringing them together in a dedicated space so employees can easily access and manage essential information about AGL. By adopting a mobile-first approach, we can prioritise core features and simplicity, aligning with the needs and preferences of employees.
The Solution
01.
‘One’ app to aggregate key tools
Whether its updating statuses, checking approvals, sharing plans with others, we brought in different tools & services into a dedicated space where employees could find easily digestible information about AGL and manage to their liking.
02.
Mobile first approach
An approach that embraces core features and simplicity keeps our focus on the essential needs we uncover from talking with employees.
Consulting
Employee User Interviews
We started by interviewing a selection of employees to understand where their pain points were.
We got participants to take us through the systems and tools they used at AGL, which they considered the most important, the most frustrating and the most in need of improvement.
From our research, we were able to assess:
- Feature viability
- Prioritise feature rollout
- Refine our design and labelling
- Establish a baseline SUS score
User Research & Testing
In addition to the interviews, we took them through an early prototype to validate our assumptions and to refine our feature list.
UI & UX Design
Foundational Features - Main Navigation
News swipe
To aggregate all of AGL’s news into one place, a News carousel was created. Users can swipe through to find the latest news, events and live events at AGL. The carousel also has the ability to be minimised if employees want a more feature-focused experience.
Feature list and sort
The feature list is the main engine of the Employee Experience App. It acted as a way to aggregate all the disconnect tools within the company and allow for more features to be easily added in the future. As many tools were being brought into the app, edit functionality was created to allow employees to personalise the feature list, from arranging where on the list features appeared, to hide features they didn’t need.
Share With A Friend
The ‘friends and family’ feature combined a set of tools at AGL designed to help employees better communicate AGL’s purpose and value to their wider community. One way we did this is through the ability for employees to share a discount with those close to them. We streamlined this feature to enable quick sharing with friends through iOS’s native share functionality.
We get deep into the copy of the message we’re sending across too!
Approvals
Increasing Manager Efficiency
In its previous state, approvals were done across seven different portals, depending on the approval type. We combined all of these into one centralised inbox to enable managers to spend less time doing admin and more time working with their team.
Prioritised Reminders
All approvals at AGL have mandatory response times. Previously managers had to manually check on these due dates leading to many missed deadline lapses in permissions. In this app, we were able to create a system that prioritises the approval by the due date as well as a reminder feature for soon to expire tasks enabling managers to stay on top of their tasks and never miss a due date.
Capture Hazards
Increasing Manager Efficiency
As mentioned, approvals were previously done across seven different portals, depending on the approval type. We combined all of these approval types including hazards into one centralised inbox to enable managers to spend less time doing admin and more time working with their team.
Prioritised Reminders
To rectify the issue of missing approvals, we created a system that prioritises the approval by the due date as well as a reminder feature for soon to expire tasks enabling managers to stay on top of their tasks relating to hazards and never miss a due date.
