Digital transformation for Legal company
Digital transformation for Legal company
Digital transformation for Legal company
Overview
Overview
This legal firm is based in Sydney and is a successful firm that advises a diverse range of clients.
This legal firm implemented a document management system and print management solution that did not support the business's day-to-day operation.
Exo Digital was engaged to investigate the current state and provide recommendations on what is required to provide a better user experience across the business.
This legal firm is based in Sydney and is a successful firm that advises a diverse range of clients.
This legal firm implemented a document management system and print management solution that did not support the business's day-to-day operation.
Exo Digital was engaged to investigate the current state and provide recommendations on what is required to provide a better user experience across the business.
Challenge
Challenge
Bupa was in need of additional resources for their content team to undertake a range of tasks including optimising SEO pages and enhancing the user experience for targeted webpages. To meet specified timeframes, Bupa requested support from Exo Digital.
Bupa was in need of additional resources for their content team to undertake a range of tasks including optimising SEO pages and enhancing the user experience for targeted webpages. To meet specified timeframes, Bupa requested support from Exo Digital.
Our Proposal
User Interviews
User Interviews
User Interviews
User Research
User Research
User Research
Product Strategy
Product Strategy
Product Strategy
Landscape Review
Landscape Review
Landscape Review
Technical Audit
Technical Audit
Technical Audit
To provide a better user experience, Exo Digital recommended conducting interviews to understand the current workflow, identify common pain points through research and from there, map gaps and opportunities for improvement. This provided an effective approach and transition plan. Our goal was to improve efficiency and operational effectiveness while delivering a more user-friendly experience for the firm.
To provide a better user experience, Exo Digital recommended conducting interviews to understand the current workflow, identify common pain points through research and from there, map gaps and opportunities for improvement. This provided an effective approach and transition plan. Our goal was to improve efficiency and operational effectiveness while delivering a more user-friendly experience for the firm.
Our proposal encompassed a four step process:
Our proposal encompassed a four step process:
Understand the current workflow
Understand the current workflow
Understand the current workflow
Identify the most common pain points
Identify the most common pain points
Identify the most common pain points
Map gaps and opportunities
Map gaps and opportunities
Map gaps and opportunities
Provide an effective approach and transition
Provide an effective approach and transition
Provide an effective approach and transition
The Solution
The Solution
01
Understand the current workflow
Understand the current workflow
We completed interviews to enrich a contextual inquiry study with descriptions of tools, processes, bottlenecks, pain points and how people perceive them.
We completed interviews to enrich a contextual inquiry study with descriptions of tools, processes, bottlenecks, pain points and how people perceive them.
02
Identify common pain points
Identify common pain points
Exo collated research to personify certain trends and characteristics in the data to help picture and represent each staff group.
Exo collated research to personify certain trends and characteristics in the data to help picture and represent each staff group.
03
Map gaps and opportunities
Map gaps and opportunities
We identified key improvement areas involving document management, training and processes, internal communication and printing/scanning on completing user research.
We identified key improvement areas involving document management, training and processes, internal communication and printing/scanning on completing user research.
04
Provide an effective approach and transition
Provide an effective approach and transition
We provided the next steps and best approaches to rectify document management organisation within the law firm.
We provided the next steps and best approaches to rectify document management organisation within the law firm.
Consulting
Consulting
User Interviews
User Interviews
Our approach consisted of interviews with each stakeholder to understand how they were using the current technology and their problems.
At the same time, we investigated other legal firms and what the legal industry was experiencing concerning digitisation.
Our approach consisted of interviews with each stakeholder to understand how they were using the current technology and their problems.
At the same time, we investigated other legal firms and what the legal industry was experiencing concerning digitisation.
Pain points
Pain points
Exo Digital went to the market to investigate additional digital solutions to assist with the main problem areas based on the identified pain points.
Exo Digital went to the market to investigate additional digital solutions to assist with the main problem areas based on the identified pain points.
Too many split systems for document management
It's hard to search for documents
No clear position of authority for source of truth
Too many emails between staff
Printing/scanning takes too long
Implementation
Implementation
The new system will also require new processes. This change will need to be managed through strong communication and ongoing training and support.
The new system will also require new processes. This change will need to be managed through strong communication and ongoing training and support.
Redefine the way you build products that convert
Our production services cater to all your business needs.
Lets work together
Redefine the way you build products that convert
Our production services cater to all your business needs.
Lets work together
Redefine the way you build products that convert
Our production services cater to all your business needs.
Lets work together
