Improving the employee experience between all AGL staff
Improving the employee experience between all AGL staff
Improving the employee experience between all AGL staff
Overview
Overview
Large organisations can grow quite complex - sometimes, with too many tools in the environment, employees don’t know which to use for what, or that they existed at all.
AGL is one of Australia’s largest organisations, with almost 4000 employees. At this scale, even small changes could bring significant results to the business.
With a myriad of tools at their disposal, employees wanted simple, consolidated solutions - with easy UX. Between managing their workday with schedules, approvals, checks and socials, they don’t need added complexity in little things such as authentication every time a new tool is used.
We proposed aggregating essential tools into ‘One’ app to catch up to modern times. We can create a better UX with a mobile-first approach by leveraging native capabilities to enhance features, resulting in simple CX-driven solutions.
Large organisations can grow quite complex - sometimes, with too many tools in the environment, employees don’t know which to use for what, or that they existed at all.
AGL is one of Australia’s largest organisations, with almost 4000 employees. At this scale, even small changes could bring significant results to the business.
With a myriad of tools at their disposal, employees wanted simple, consolidated solutions - with easy UX. Between managing their workday with schedules, approvals, checks and socials, they don’t need added complexity in little things such as authentication every time a new tool is used.
We proposed aggregating essential tools into ‘One’ app to catch up to modern times. We can create a better UX with a mobile-first approach by leveraging native capabilities to enhance features, resulting in simple CX-driven solutions.
Challenge
Challenge
Bupa was in need of additional resources for their content team to undertake a range of tasks including optimising SEO pages and enhancing the user experience for targeted webpages. To meet specified timeframes, Bupa requested support from Exo Digital.
Bupa was in need of additional resources for their content team to undertake a range of tasks including optimising SEO pages and enhancing the user experience for targeted webpages. To meet specified timeframes, Bupa requested support from Exo Digital.
Our Proposal
Our Proposal
Design Workshop
Design Workshop
Design Workshop
User Interviews
User Interviews
User Interviews
User Research
User Research
User Research
UI & UX Design
UI & UX Design
UI & UX Design
Solution Architecture
Solution Architecture
Solution Architecture
Exo Digital recommended a single app that aggregates key tools, bringing them together in a dedicated space so employees can easily access and manage essential information about AGL. By adopting a mobile-first approach, we can prioritise core features and simplicity, aligning with the needs and preferences of employees.
Exo Digital recommended a single app that aggregates key tools, bringing them together in a dedicated space so employees can easily access and manage essential information about AGL. By adopting a mobile-first approach, we can prioritise core features and simplicity, aligning with the needs and preferences of employees.
The Solution
The Solution
01
‘One’ app to aggregate key tools
‘One’ app to aggregate key tools
Whether its updating statuses, checking approvals, sharing plans with others, we brought in different tools & services into a dedicated space where employees could find easily digestible information about AGL and manage to their liking.
Whether its updating statuses, checking approvals, sharing plans with others, we brought in different tools & services into a dedicated space where employees could find easily digestible information about AGL and manage to their liking.
02
Mobile first approach
Mobile first approach
An approach that embraces core features and simplicity keeps our focus on the essential needs we uncover from talking with employees.
An approach that embraces core features and simplicity keeps our focus on the essential needs we uncover from talking with employees.
Consulting
Consulting
Employee User Interviews
Employee User Interviews
We started by interviewing a selection of employees to understand where their pain points were.
We got participants to take us through the systems and tools they used at AGL, which they considered the most important, the most frustrating and the most in need of improvement.
We started by interviewing a selection of employees to understand where their pain points were.
We got participants to take us through the systems and tools they used at AGL, which they considered the most important, the most frustrating and the most in need of improvement.
Wireframes & Prototyping
Wireframes & Prototyping
Feature viability
Prioritise feature rollout
Refine our design and labelling
Establish a baseline SUS score
Feature viability
Prioritise feature rollout
Refine our design and labelling
Establish a baseline SUS score
Consulting
User Research
User Research
Exo Digital conducted user research for the OET website by gathering valuable insights from the target audience through various methods such as interviews, surveys and usability testing.
By understanding the needs, preferences and pain points of users, we were able to inform the design and development process, creating a website that caters to their specific requirements and provides an optimal user experience.
Exo Digital conducted user research for the OET website by gathering valuable insights from the target audience through various methods such as interviews, surveys and usability testing.
By understanding the needs, preferences and pain points of users, we were able to inform the design and development process, creating a website that caters to their specific requirements and provides an optimal user experience.
Share with a Friend
Share with a Friend
The ‘friends and family’ feature combined a set of tools at AGL designed to help employees better communicate AGL’s purpose and value to their wider community. One way we did this is through the ability for employees to share a discount with those close to them. We streamlined this feature to enable quick sharing with friends through iOS’s native share functionality.
We get deep into the copy of the message we’re sending across too!
The ‘friends and family’ feature combined a set of tools at AGL designed to help employees better communicate AGL’s purpose and value to their wider community. One way we did this is through the ability for employees to share a discount with those close to them. We streamlined this feature to enable quick sharing with friends through iOS’s native share functionality.
We get deep into the copy of the message we’re sending across too!
User Research
User Research
Exo Digital conducted user research for the OET website by gathering valuable insights from the target audience through various methods such as interviews, surveys and usability testing.
By understanding the needs, preferences and pain points of users, we were able to inform the design and development process, creating a website that caters to their specific requirements and provides an optimal user experience.
Exo Digital conducted user research for the OET website by gathering valuable insights from the target audience through various methods such as interviews, surveys and usability testing.
By understanding the needs, preferences and pain points of users, we were able to inform the design and development process, creating a website that caters to their specific requirements and provides an optimal user experience.
Capture Hazards
Capture Hazards
Increasing Manager Efficiency
As mentioned, approvals were previously done across seven different portals, depending on the approval type. We combined all of these approval types including hazards into one centralised inbox to enable managers to spend less time doing admin and more time working with their team.
Prioritised Reminders
To rectify the issue of missing approvals, we created a system that prioritises the approval by the due date as well as a reminder feature for soon to expire tasks enabling managers to stay on top of their tasks relating to hazards and never miss a due date.
Increasing Manager Efficiency
As mentioned, approvals were previously done across seven different portals, depending on the approval type. We combined all of these approval types including hazards into one centralised inbox to enable managers to spend less time doing admin and more time working with their team.
Prioritised Reminders
To rectify the issue of missing approvals, we created a system that prioritises the approval by the due date as well as a reminder feature for soon to expire tasks enabling managers to stay on top of their tasks relating to hazards and never miss a due date.
Redefine the way you build products that convert
Our production services cater to all your business needs.
Lets work together
Redefine the way you build products that convert
Our production services cater to all your business needs.
Lets work together
Redefine the way you build products that convert
Our production services cater to all your business needs.
Lets work together
